1. Investigate – Issue

State the problem or need & talk about how to fix it.

Investigating Issue is about looking into a situation; considering its’ history, and today. The purpose is to get an overview of what is going on – thinking about how a system is organised, managed and sustained; with a view to improve it.


  • How the system currently functions.
  • What makes the system work.
  • The services that surround the system, and products offered.
  • Technology behind the product, and the various parts that it is made out of.
  • Who created the product, and their target market/s.



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